Customer Services Job in Head Office at Dolmen Real Estate Management
Job Description
Dolmen Real Estate Management is seeking a dedicated and experienced Associate Manager for Customer Services to join their Head Office in Karachi. This role is vital in ensuring exceptional customer service operations and enhancing client engagement within the organization.
Position Overview
The Associate Manager will be responsible for overseeing customer service operations, leading a team, and implementing strategies to improve service quality. The ideal candidate will have a strong background in customer service, particularly in retail, hospitality, or commercial malls.
Key Responsibilities
- Manage and lead the customer service team to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to enhance operational efficiency.
- Resolve conflicts and address customer concerns effectively.
- Collaborate with other departments to improve customer experience.
Qualifications
- Bachelor’s or Master’s degree in Business Administration or a related field.
Experience
- 5 to 6 years of relevant experience in customer service operations, preferably within retail, hospitality, or commercial malls.
Skills
- Conflict Management
- Problem Solving
- Communication Skills
- Customer Service Operations
- Team Leadership
Application Procedure
Interested candidates should apply through the official application method provided with this vacancy. To apply, please send your resume to the provided application method.
Closing Date
Application Deadline: September 10, 2026