Branch Manager Job in Karachi at Midea Pakistan

Midea Pakistan is actively seeking an experienced Branch Manager to oversee Customer Support operations in Karachi. This role is crucial for managing service center activities and ensuring high levels of customer satisfaction.

Key Responsibilities

• Manage service center operations and teams to ensure effective service delivery.
• Drive customer satisfaction and maintain service quality standards.
• Monitor customer complaints, turnaround time (TAT), overdue issues, and overall performance metrics.
• Manage relationships with service partners, technicians, and spare parts inventory.
• Ensure timely resolution of complaints while adhering to Midea service standards.

Eligibility Criteria

Qualifications

• Bachelor’s degree in Engineering or a relevant field.

Experience

• 3 to 7 years of experience in HVAC, Consumer Electronics, or After-Sales Service.

Required Skills

• Customer Handling
• Leadership
• Communication Skills
• Service Operations Management
• Complaint Resolution

Application Procedure

Interested candidates should apply through the official application method provided with this vacancy.